Our Commitment to Collector Satisfaction

At SOLIDO Shop, we understand that precision and perfection matter to collectors of premium diecast models. Just as we meticulously curate each BMW, Ferrari, Ford, Mercedes, Military, Nissan, and Porsche model in our collection, we approach your satisfaction with the same attention to detail.

BMW Models Ferrari Models Ford Models Mercedes Models Military Models Nissan Models Porsche Models

We stand behind the quality of every model that leaves our warehouse and have designed our policies to be as streamlined and collector-friendly as the models we offer.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Standard Shipping – $12.95

We use premium carriers (DHL or FedEx) for standard shipping. Delivery typically occurs within 10-15 business days after shipment.

Free Shipping

For orders of $50 or more, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please Note: We ship worldwide with the exception of some Asian countries and remote locations. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges Policy

Return & Exchange Timeframe

You have 15 days from the delivery date to initiate a return or exchange request. This gives you adequate time to inspect your model while ensuring we can process your request efficiently.

Conditions for Returns & Exchanges

We Accept Returns/Exchanges For:

  • Manufacturing defects or damage during shipping
  • Incorrect item received
  • Items in original packaging with all tags and certificates intact
  • Unopened products in resalable condition

Non-Returnable Items

Based on the specialized nature of our collection, the following cannot be returned:

  • Limited edition models (once the packaging seal is broken)
  • Custom or personalized items
  • Models with damaged packaging that affects collector value
  • Opened display cases for premium collections

These exceptions preserve the integrity and value of our specialized collector’s market.

Step-by-Step Return Process

1 Initiate Your Request

Contact our customer service team within 15 days of delivery at [email protected] with:

  • Your order number
  • Reason for return/exchange
  • Photos of any damage or issues
2 Receive Authorization & Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

Important: Do not ship items without an RMA number.

3 Package & Ship Your Return

Carefully repackage the item using the original packaging materials. Include all original documentation, certificates, and tags.

Ship to:

SOLIDO Shop Returns
600 West North Street
Fayetteville, US 72701
RMA: [Your assigned number]

4 Processing & Resolution

Once we receive your return (typically 5-10 business days for US returns, longer for international):

  • We’ll inspect the item within 2-3 business days
  • You’ll receive email confirmation of approval/denial
  • For approved returns: refunds process within 3-5 business days
  • For exchanges: replacement ships within 1-2 business days after approval

Refund Information

Refund Timeline & Method

  • Processing Time: 3-5 business days after return approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customer responsibility unless due to our error

Note: International refunds may take additional time to appear in your account, depending on your financial institution.

Exchange Process

For exchanges to a different model:

  • Follow the standard return process above
  • Clearly state your desired replacement model in your initial email
  • We’ll confirm availability before processing the exchange
  • Price differences will be refunded or charged accordingly

Need Assistance?

Our team of fellow collectors understands the importance of every model in your collection. We’re here to ensure your experience with SOLIDO Shop meets the high standards of the brands we represent.

Email: [email protected]

Address: 600 West North Street, Fayetteville, US 72701

Response Time: 1-2 business days

Thank you for choosing SOLIDO Shop for your collecting journey. We appreciate your trust in us and are committed to ensuring your complete satisfaction with every aspect of your experience.

Happy collecting from the entire SOLIDO Shop team!