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At SOLIDO Shop, we are as passionate about protecting your privacy as we are about delivering premium diecast models. As a trusted destination for collectors of BMW, Ferrari, Ford, Mercedes, Military, Nissan, and Porsche models, we understand that your trust is the cornerstone of our community. This Privacy Policy outlines how we collect, use, and safeguard your personal information, ensuring a seamless and secure experience that matches the excellence of our products.

1. Information We Collect

To provide you with a personalized and efficient shopping experience, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information, processed securely through encrypted channels. We do not store full payment data on our servers.
  • Technical Data: IP address, browser type, device information, and cookies to enhance site functionality and security.
  • Usage Data: Information on how you interact with our website, such as pages visited and products viewed, to improve our services.
  • Communication Records: Correspondence with our customer service team via email (e.g., [email protected]).

2. How We Use Your Information

Your data is used solely to enhance your collecting journey with SOLIDO Shop:

  • To process orders, manage payments, and deliver products globally (excluding Asia and certain remote areas).
  • To provide account benefits, such as order tracking, personalized collection management, and early notifications for limited edition releases.
  • To improve our website and services based on user preferences and feedback.
  • To communicate with you about orders, promotions, or support inquiries, always with your consent where required.
  • To ensure security and prevent fraud, in line with our commitment to protecting your financial details.

3. Sharing and Disclosure of Information

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share information in the following cases:

  • Service Providers: With trusted partners who assist in payment processing (e.g., PayPal), shipping, and IT services, all bound by confidentiality agreements.
  • Legal Compliance: If required by law, to protect our rights, or to prevent fraud or security issues.
  • Business Transfers: In the event of a merger or sale, your data may be transferred, subject to the same privacy standards.

4. Data Storage and Security

We store your data securely on protected servers and retain it only as long as necessary for operational or legal purposes. Our security measures include:

  • Encryption: End-to-end encryption for all transactions, similar to how we carefully package our delicate models.
  • PCI Compliance: Adherence to Payment Card Industry Data Security Standards (PCI DSS) for payment processing.
  • Access Controls: Limited access to personal data for authorized personnel only.
  • Global Standards: While data may be stored in the US or other regions, we comply with applicable laws like GDPR for international users.

5. Your Rights

As a valued collector, you have control over your data:

  • Access and Correction: You can review and update your account information at any time.
  • Data Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications by clicking the link in our emails or contacting us.
  • Objection and Restriction: Object to certain data uses, where applicable by law.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Functional Cookies: Remember your preferences and login details for faster checkout.
  • Analytical Cookies: Help us understand site usage to improve our offerings.
  • Marketing Cookies: Display relevant ads based on your interests, with your consent.

You can manage cookie settings through your browser, though disabling them may affect site functionality.

7. International Data Transfers

As a global shop, your data may be processed in the US or other countries. We ensure adequate protection through standard contractual clauses or other legal mechanisms, in compliance with regulations like GDPR.

8. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect their data. If we become aware of such collection, we will delete it promptly.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to our dedicated team of fellow collectors:

Email: [email protected]
Address: 600 West North Street, Fayetteville, US 72701

Thank you for trusting SOLIDO Shop. We are committed to safeguarding your privacy as you build your exceptional collection.

Happy collecting from the entire SOLIDO Shop team!