Welcome to SOLIDO Shop! As passionate collectors ourselves, we understand the excitement and care that goes into building your diecast model collection. Below, we’ve compiled answers to common questions to ensure a seamless experience. If you need further assistance, feel free to contact our customer service team.
About SOLIDO Shop
1. Who is SOLIDO Shop’s target audience?
Our shop caters to serious collectors of diecast models, including automotive and military enthusiasts. Whether you’re a fan of BMW, Ferrari, Ford, Mercedes, Military, Nissan, or Porsche models, we serve hobbyists worldwide who value high-quality, detailed miniatures and reliable global delivery.
2. What is the style of SOLIDO Shop?
SOLIDO Shop exudes a premium, collector-focused style. We emphasize meticulous packaging, global accessibility, and a passion for automotive and military history. Our website is designed to be user-friendly, with a clean layout that highlights our diverse model categories and commitment to customer care.
3. What are the product characteristics?
Our diecast models are known for their exquisite craftsmanship and attention to detail. Key features include:
- High-quality materials, such as custom foam inserts for 1:18 scale models.
- Authentic designs representing iconic brands like BMW, Ferrari, and more.
- Focus on collectibility, with options for limited editions and time-sensitive pieces.
Product Inquiries
1. What types of models do you offer?
We have a wide range of diecast models, including BMW, Ferrari, Ford, Mercedes, Military, Nissan, and Porsche. Our collection features various scales, with a focus on 1:18 for high-value items.
2. Are the models suitable for display or play?
Our models are designed for collectors and display purposes. They are delicate and detailed, so we recommend handling them with care to preserve their condition.
3. Do you offer limited edition models?
Yes, we occasionally stock limited edition pieces. Check our website regularly or contact us for availability, as these items tend to sell out quickly.
Shipping and Delivery
1. Where do you ship to?
We offer global delivery to most regions, excluding some remote areas in Asia and other select locations. During checkout, we’ll confirm if your address is eligible.
2. What are the shipping options and costs?
- Standard Shipping: $12.95, using DHL or FedEx. Delivery in 10-15 days after dispatch, with real-time tracking and insurance.
- Free Shipping: Available for orders over $50, using EMS. Delivery in 15-25 days after dispatch.
3. How long does order processing take?
Orders are processed in 1-2 business days. During this time, we inspect and package your items meticulously. You’ll receive tracking information once shipped.
4. Do you handle customs and duties?
Yes, we prepare all necessary customs documentation. For estimates on duties and taxes, please request them during checkout or contact us.
5. What if my order is damaged during shipping?
Every shipment is insured. If damage occurs, contact us at [email protected] within 15 days of delivery, and we’ll guide you through our straightforward claims process.
Returns and Exchanges
1. What is your return policy?
You can return items within 15 days of receipt, provided they are in original condition with all packaging. Contact our customer service team to arrange return shipping and choose between a full refund or exchange.
2. How do I initiate a return or exchange?
Email us at [email protected] with your order details. Our team will assist you promptly.
Payment and Accounts
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Absolutely. We use encrypted payment processing to protect your data. For any issues, reach out to our support team.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
Contact and Support
1. How can I contact customer service?
Email us at [email protected]. Our team, comprised of fellow collectors, is here to help with any inquiries or special requests.
2. What is your company address?
SOLIDO Shop is located at 600 West North Street, Fayetteville, US 72701. Note that this is our operational base; for returns, please follow the instructions provided by our customer service.
Thank you for choosing SOLIDO Shop—we’re dedicated to delivering not just models, but pieces of history for your collection. Happy collecting!